Work Stress Survey Among Modern Market Employees in SeveralAreas of Surabaya from an Occupational Safety and Health Perspective

Abstract

Work stress is one of the psychosocial risk factors that affects occupational safety and health (OSH), particularly in the modern retail sector such as Indomaret, which is characterized by high job demands. This study aimed to determine the level of work stress and the factors influencing it among Indomaret employees in several areas of Surabaya City. The method used was an occupational health survey with a descriptive observational design involving 30 respondents selected using a total sampling technique. Data were collected through a work stress questionnaire and analyzed using descriptive quantitative methods. The results showed that the majority of employees experienced a moderate level of work stress across all measured dimensions, including role clarity, role conflict, quantitative and qualitative workload, career development, and job responsibility. The quantitative workload dimension had the highest percentage of moderate stress, while the career development and job responsibility dimensions began to show  the presence of employees experiencing severe stress,  although in small numbers. These findings indicate that work stress is a fairly dominant issue and has the potential to impact physical health, mental health, work performance, and occupational safety. Therefore, efforts to control work stress are needed through the implementation of OSH principles, balanced workload management, and organizational support to create a healthy and safe work environment.